Payment Methods and Billing

Aatinee uses secure payment processing through Stripe to ensure your financial information is protected.

Accepted Payment Methods

Credit and Debit Cards

• ✅ Visa
• ✅ Mastercard
• ✅ American Express
• ✅ Discover
• ✅ Other major cards

Digital Wallets

• ✅ Apple Pay
• ✅ Google Pay

Bank Transfers

• Available for annual subscriptions
• Contact support for details

Currency

• Primary currency: MAD (Moroccan Dirham)
• Prices displayed in MAD
• International cards accepted

How Billing Works

Initial Payment

1. Choose Subscription

   • Select teacher and group
   • Choose billing interval

2. Checkout Process

   • Secure Stripe checkout page
   • Enter payment information
   • Review subscription details

3. Payment Confirmation

   • Instant confirmation
   • Email receipt
   • Subscription activated

Recurring Billing

Monthly Subscriptions

• Charged on the same date each month
• Billing cycle: 30 days
• Automatic renewal

Annual Subscriptions

• Charged once per year
• Billing cycle: 365 days
• Automatic renewal

Billing Cycle Example

If you subscribe on January 15:

• Monthly: Next charge February 15
• Annual: Next charge January 15 next year

Payment Security

Stripe Protection

• PCI DSS Level 1 certified
• Bank-level encryption
• Secure data storage
• Fraud detection

Your Information

• Card details never stored on Aatinee servers
• Processed securely by Stripe
• Encrypted transmission
• No one at Aatinee can see your full card number

Invoices and Receipts

Automatic Receipts

• Emailed after each payment
• Downloadable from dashboard
• Includes all transaction details

Invoice Information

• Subscription period
• Amount charged
• Payment date
• Payment method (last 4 digits)
• Invoice PDF

Accessing Past Invoices

1. Log in to your account
2. Go to “Billing” or “Transactions”
3. View payment history
4. Download invoices

Failed Payments

Why Payments Fail

• Insufficient funds
• Expired card
• Card declined by bank
• Incorrect card details

What Happens

1. You receive email notification
2. Subscription status: “Payment Failed”
3. Grace period to update payment
4. Retry automatic payment

How to Fix

1. Update Payment Method

   • Go to billing settings
   • Add new card
   • Remove old card

2. Retry Payment

   • Click “Retry Payment”
   • Or wait for automatic retry

3. Contact Bank

   • Ensure card is active
   • Verify international payments enabled
   • Check spending limits

Refund Policy

Eligible for Refund

• Technical issues preventing lessons
• Teacher cancellation
• Platform unavailability

Not Eligible

• Change of mind after lessons started
• Missed lessons (student absence)
• Completed billing periods

Request Refund

1. Contact support within 7 days
2. Provide reason and details
3. Refunds processed within 5-10 business days

Updating Payment Information

Change Card

1. Go to Account Settings
2. Click “Billing” or “Payment Methods”
3. Add new card
4. Set as default
5. Remove old card (optional)

Change Billing Interval

• Cancel current subscription
• Wait for period to end
• Resubscribe with new interval

Platform Fees

• Students: Pay subscription price only
• Teachers: Platform fee deducted from earnings
• No Hidden Fees: Transparent pricing

Tax Information

• Prices may include applicable taxes
• Tax details on invoices
• Varies by location

Need Help?

Contact support for:

• Payment issues
• Billing questions
• Refund requests
• Invoice problems