How to Cancel Your Subscription

You can cancel your Aatinee subscription at any time. Here’s what you need to know.

Before You Cancel

Important Information

• Access Until Period Ends: You keep access until the end of your current billing period
• No Partial Refunds: Cancellation doesn’t refund the current period
• Can Resubscribe: You can always subscribe again later
• Data Retained: Your learning history is saved

Consider Alternatives

Before canceling, consider:

• Pause Instead: Some teachers allow temporary pauses
• Switch Teachers: Try a different teacher
• Change Billing: Switch from monthly to annual (or vice versa)
• Reduce Classes: Subscribe to fewer groups

How to Cancel

Step-by-Step Process

1. Log In

   • Access your Aatinee account
   • Go to your dashboard

2. Navigate to Subscriptions

   • Click “My Subscriptions”
   • Or go to “Account Settings” → “Subscriptions”

3. Select Subscription

   • Find the subscription you want to cancel
   • Click “Manage” or “Details”

4. Cancel Subscription

   • Click “Cancel Subscription”
   • Select cancellation reason (optional)
   • Confirm cancellation

5. Confirmation

   • Receive confirmation email
   • Note your last access date

What Happens After Cancellation

Immediate Effects

• ✅ No future charges
• ✅ Cancellation confirmation sent
• ✅ Subscription marked as “Canceling”

Until Period Ends

• ✅ Continue attending lessons
• ✅ Access all features
• ✅ Communicate with teacher
• ✅ View materials and grades

After Period Ends

• ❌ No lesson access
• ❌ Cannot join meetings
• ❌ No new messages to teacher
• ✅ Can view past grades and history
• ✅ Can download certificates

Cancellation Timing

Best Time to Cancel

Monthly Subscriptions

• Cancel anytime during the month
• Access continues until month end
• No charge next month

Annual Subscriptions

• Cancel anytime during the year
• Access continues until year end
• No charge next year

Example Timeline

If you subscribed on January 15 (monthly):

• Cancel on January 20
• Access until February 15
• No charge on February 15

Resubscribing

How to Rejoin

1. Browse teachers or find previous teacher
2. Click “Subscribe”
3. Complete payment
4. Resume learning

Benefits of Resubscribing

• Your history is preserved
• Teacher may remember you
• No penalties for canceling

Special Cases

Trial Subscriptions

• Trials don’t auto-renew
• No need to cancel
• Simply don’t subscribe after trial

Pending Subscriptions

• Can cancel before teacher approval
• No charges if canceled while pending
• Instant cancellation

Multiple Subscriptions

• Cancel each subscription separately
• Can keep some, cancel others
• Manage independently

Teacher Notification

• Teachers are notified of cancellations
• Helps them plan capacity
• Professional courtesy

Refunds After Cancellation

Generally Not Available

• Cancellation ≠ refund
• You paid for access period
• Access continues until period ends

Exception Cases

• Platform technical issues
• Teacher unavailability
• Billing errors

Contact support for exceptional circumstances.

Preventing Accidental Cancellation

• Confirmation required
• Can’t cancel by accident
• Easy to resubscribe if mistake

For Parents

If managing child’s account:

• Cancel from parent dashboard
• Or from child’s account
• Same process applies

Need Help?

Contact support if:

• Can’t find cancel button
• Experiencing technical issues
• Have questions about cancellation
• Need to discuss alternatives

We’re here to help ensure you have the best experience, whether you stay or go!