Troubleshooting Common Issues

Quick solutions to common technical problems you might encounter on Aatinee.

Login Issues

Can’t Log In

Forgot Password?

1. Click “Forgot Password” on login page
2. Enter your email address
3. Check email for reset link
4. Create new password
5. Try logging in again

Account Locked?

• Too many failed login attempts
• Wait 15 minutes and try again
• Or contact support

Wrong Email/Password?

• Double-check spelling
• Check caps lock is off
• Try copying and pasting
• Reset password if needed

Video Issues

Camera Not Working

1. Check Permissions

   • Browser must have camera access
   • Check browser settings
   • Allow camera for Aatinee

2. Check Hardware

   • Is camera connected?
   • Try another application
   • Restart your device

3. Check Settings

   • Select correct camera in settings
   • Update camera drivers
   • Close other apps using camera

Poor Video Quality

• Check internet speed
• Close other applications
• Improve lighting
• Clean camera lens
• Reduce video quality setting

Audio Issues

Microphone Not Working

1. Check browser permissions
2. Select correct microphone
3. Test in another application
4. Check volume levels
5. Restart device

Can’t Hear Teacher

1. Check speaker/headphone volume
2. Unmute audio in browser
3. Select correct audio output
4. Test with another application
5. Restart browser

Echo or Feedback

• Use headphones
• Mute when not speaking
• Reduce speaker volume
• Move away from speakers

Connection Issues

Lesson Won’t Load

1. Refresh the page
2. Clear browser cache
3. Try different browser
4. Check internet connection
5. Restart router

Frequent Disconnections

• Check internet stability
• Move closer to router
• Use wired connection
• Close bandwidth-heavy apps
• Contact your ISP

Payment Issues

Payment Failed

1. Check card details are correct
2. Ensure sufficient funds
3. Verify card is active
4. Try different payment method
5. Contact your bank

Can’t Update Payment Method

1. Remove old card first
2. Clear browser cache
3. Try different browser
4. Contact support

Browser Issues

Page Not Loading Correctly

1. Clear browser cache and cookies
2. Update browser to latest version
3. Disable browser extensions
4. Try incognito/private mode
5. Try different browser

Features Not Working

• Enable JavaScript
• Disable ad blockers
• Allow pop-ups for Aatinee
• Check browser compatibility

Mobile App Issues

App Crashes

1. Update to latest version
2. Clear app cache
3. Restart device
4. Reinstall app
5. Check device storage

Notifications Not Working

1. Enable notifications in settings
2. Check app permissions
3. Ensure app is updated
4. Restart device

General Tips

• Keep browser updated
• Restart device regularly
• Test before lessons
• Have backup device ready
• Contact support early

Still Having Issues?

If these solutions don’t help:

1. Note the exact error message
2. Take screenshots
3. Document steps to reproduce
4. Contact support with details

We’re here to help!